Yes, he frequently uses this form of contact.
It depends on what is meant by ‘make contact.’ If it means can ‘ordinary’ people receive communications, messages, enlightenment, guidance, from Maitreya, then the answer is no. He does not make that kind of contact. I know that many people claim such contact ― and often send me the results ― but my information is that these claims are mistaken, and the nature of the received material bears this out. If it means can people invoke his energy, his love, then the answer is, assuredly, yes. He himself has said: “My help is yours to command. You have only to ask.” (Message no. 49)